Contact the Department of Immigration and Border Protection
To speak with an officer from the Department of Immigration and Border Protection, you will need to call: +44 (0) 207 420 3693. This is an international number to the Europe Service Centre, based in the United Kingdom. You will need to check with your carrier for precise information on call tariffs.
Comprehensive information on all visa and citizenship matters is available on our website, www.border.gov.au. You may wish to review the information there before contacting the department by phone.